NEVERalone® Personal Emergency Pendant

NEVERalone® Personal Emergency Pendant

24/7 Monitored Safety for Seniors, Lone Workers & Personal Protection

The NEVERalone® is a compact, high-performance 4G mobile personal emergency pendant, designed for reliable protection and peace of mind. Using the latest GSM, GPS, WiFi, and Bluetooth 5 technology, it helps provide accurate location tracking and seamless communication when assistance is needed.

Ideal for:

• Seniors living independently
• People with disabilities or recovering from surgery
• Lone workers in remote or high-risk environments
• Individuals seeking personal safety, including domestic violence support situations

What’s Included with the NEVERalone® Device

• NEVERalone® Pendant
• Charging Dock
• 240V Wall Charger
• USB-C to USB-A Cable for the charging dock
• USB-A to magnetic connector cable to charge the device directly
• Polyester Cord Lanyard
• Belt Clip
• Telstra SIM Card installed in the device
• User Guide

Professional 24/7 Monitoring Subscription

The NEVERalone® Personal Emergency Pendant is designed to be connected to a professional 24/7 Australian Monitoring Centre, giving users reliable support at the press of a button.

Ongoing monitoring subscription: $40.00 per month.

This monthly subscription provides access to Professional 24/7 Monitoring, where trained operators can respond to emergency alerts, contact the user through the pendant, view the device location when available, and notify nominated emergency contacts when assistance is required.

• $40.00 ongoing per month for Professional 24/7 Monitoring
• Connected to a 24/7 Australian Monitoring Centre
• No lock-in contract
• Emergency alert response when the SOS button is pressed
• Fall detection alert response when triggered
• Low battery alerts reported for added safety
• Monitoring team can contact nominated emergency contacts when required

Note: The monthly monitoring subscription is required for professionally monitored emergency response. Device purchase and monitoring subscription are separate unless otherwise stated.

How It Works

The NEVERalone® device connects the user to a professional 24/7 Australian Monitoring Centre, ensuring assistance can be arranged quickly when needed. Monitoring is available through a flexible monthly subscription of $40.00 ongoing per month, with no lock-in contracts, so the service can be paused or cancelled when required.

Emergency Response Features

• If the user presses the emergency button or the device detects a fall, an alert is automatically sent to the monitoring station with the user's live GPS location where available.
• A call is then placed to the device to assess the situation. The pendant can auto-answer in hands-free mode, enabling two-way communication.
• The monitoring team will then notify the user's pre-selected emergency contacts when required.
• Low battery alerts are also automatically reported to help ensure the device remains operational.

Discreet Protection Settings

For high-risk users, such as domestic violence victims or lone workers, the device can be customised with silent operation modes, including:

• One-way or two-way voice configuration
• Ringtone suppression
• Voice prompts disabled

Stay connected. Stay safe.
With NEVERalone®, help is always just a button press away, supported by professional 24/7 monitoring for $40.00 ongoing per month.

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